This Shipping & Delivery Policy (“Shipping Policy”) governs the shipment, delivery, collection, and release of Products purchased from KCLUXURY BAGS AND ACCESSORIES CONSIGNMENT CORP. (“KCLUXURYBAGS,” “we,” “our,” or “us”).

By placing an Order with KCLUXURYBAGS, the Customer acknowledges that they have read, understood, and agreed to this Shipping Policy together with our Terms & Conditions, Payment Terms & Conditions, Return & Refund Policy, Authentication Guarantee, Product Condition Guide, and any other Policies applicable to the transaction.

1. Scope and Application

1.1 Scope — This Shipping Policy applies to all Products sold by KCLUXURYBAGS that require shipment, delivery, collection, or release, regardless of the sales channel through which the purchase was completed.

It governs the responsibilities of both KCLUXURYBAGS and the Customer from the time an Order is accepted until the Product is successfully delivered, collected, or otherwise made available to the Customer.
1.2 Relationship with Other Policies — This Shipping Policy forms part of the contractual relationship between the Customer and KCLUXURYBAGS and shall be read together with our Terms & Conditions, Payment Terms & Conditions, Return & Refund Policy, Authentication Guarantee, Product Condition Guide, and any other Policies that may apply to a particular transaction.

In the event of any inconsistency relating specifically to shipping, delivery, or collection, this Shipping Policy shall prevail to the extent of such inconsistency, unless otherwise required by Applicable Law.
1.3 Applicability — This Shipping Policy applies to every delivery method made available by KCLUXURYBAGS, including delivery through Authorized Riders engaged by KCLUXURYBAGS, independent courier or logistics providers, Customer collection where permitted, and any other fulfillment method that KCLUXURYBAGS may introduce from time to time.

The availability of a particular delivery method may vary depending on the Product, destination, operational requirements, and service availability.

2. Delivery Methods

2.1 Available Delivery Methods — KCLUXURYBAGS offers different delivery methods depending on the nature of the transaction, delivery location, operational requirements, and service availability.

Delivery may be completed through an Authorized Rider engaged by KCLUXURYBAGS, an independent courier or logistics provider, Customer pickup where permitted, or any other delivery arrangement approved by KCLUXURYBAGS.

The delivery method used for a particular transaction shall be determined based on operational suitability and any arrangements agreed upon with the Customer.
2.2 Authorized Riders — For selected locations, KCLUXURYBAGS may arrange delivery through an Authorized Rider engaged by the Company.

Authorized Riders are designated by KCLUXURYBAGS to facilitate the secure handling and delivery of Products. Deliveries completed through an Authorized Rider shall be considered official deliveries of KCLUXURYBAGS and shall be governed by this Shipping Policy.
2.3 Third-Party Courier Services — Where delivery is carried out through an independent courier or logistics provider, shipment shall remain subject to the courier’s operating procedures, delivery schedules, and service availability.

Although KCLUXURYBAGS carefully selects reputable service providers, we do not control their day-to-day operations and cannot guarantee delivery schedules established by the courier.
2.4 Delivery Coverage — KCLUXURYBAGS currently provides delivery only within the Republic of the Philippines.

Delivery coverage depends on the service areas supported by our Authorized Riders and courier partners. Certain remote, high-risk, or restricted locations may require alternative delivery arrangements or may not be serviceable.

Where delivery cannot reasonably be completed, KCLUXURYBAGS may decline the shipment or propose an alternative delivery solution.
2.5 Changes to Delivery Services — KCLUXURYBAGS may modify, suspend, expand, or discontinue any delivery method or delivery coverage based on operational requirements, security considerations, courier availability, or other legitimate business reasons.

Such changes shall not affect shipments that have already been accepted for processing unless fulfillment becomes impossible due to circumstances beyond our reasonable control.

3. Order Processing

3.1 Processing Requirements — Orders will proceed to shipment only after all applicable requirements have been satisfied.

These may include successful payment, payment verification, authentication procedures where applicable, quality inspection, confirmation of delivery details, and any additional verification required by KCLUXURYBAGS.

Estimated delivery periods begin only after an Order has been approved for shipment and shall not include the time required for payment verification, authentication, or Order preparation.
3.2 Processing Time — Order processing times may vary depending on the nature of the Product, authentication requirements, courier schedules, holidays, force majeure events, or other operational circumstances.

Any processing or delivery timeframe communicated by KCLUXURYBAGS is provided in good faith as an estimate only and shall not constitute a guaranteed delivery commitment unless expressly confirmed in writing.
3.3 Packaging Standards — KCLUXURYBAGS takes reasonable care in preparing each shipment using packaging appropriate for the nature and value of the Product.

Packaging methods may vary depending on the Product, available packaging materials, courier requirements, weather conditions, and security considerations.

To help protect both the Customer and KCLUXURYBAGS, we may photograph or record the packaging process before dispatch.
3.4 Partial Shipments — Where an Order contains multiple Products, KCLUXURYBAGS may ship the items separately whenever operationally appropriate.

Partial shipment of an Order shall not constitute incomplete performance provided the remaining items are delivered within a reasonable period or in accordance with any agreed arrangement.

SECTION 3.5 Shipment Documentation

To promote accuracy, security, and transparency, KCLUXURYBAGS may document the preparation of a shipment before dispatch.

Such documentation may include photographs or video recordings of the Product, accessories, packaging, shipping label, condition of the item, and sealing of the package.

These records may be used to verify the condition and contents of a shipment, respond to delivery-related concerns, investigate claims, or support communication with the Customer, Authorized Rider, courier, insurer, or other relevant parties.

4. Shipping Fees

4.1 Shipping Charges — Applicable shipping charges, if any, will be communicated to the Customer before shipment is arranged.

Shipping charges may vary depending on the delivery destination, delivery method, courier selected, urgency of delivery, package size, insurance requirements, or any additional services requested by the Customer.
4.2 Additional Charges — Additional charges may apply where increased costs arise due to circumstances attributable to the Customer. These circumstances may include changes to the delivery address after shipment has been arranged, inaccurate delivery information, unsuccessful delivery attempts, requests for redelivery, special handling requirements, or other similar situations.

Where practicable, KCLUXURYBAGS will inform the Customer of such charges before they are incurred.
4.3 Promotional Shipping Offers — KCLUXURYBAGS may occasionally offer complimentary shipping or promotional delivery rates as part of marketing campaigns or special promotions.

Unless otherwise stated, such promotions are temporary in nature and may be modified, suspended, or withdrawn without prior notice.

5. Delivery Procedures

5.1 Delivery Arrangements — Once an Order is ready for shipment, KCLUXURYBAGS will arrange delivery using the agreed delivery method and destination provided by the Customer.

Where available, shipment notifications and tracking information may be provided after dispatch. The availability and accuracy of such updates depend on the systems and procedures of the Authorized Rider or third-party courier handling the shipment.
5.2 Estimated Delivery Time — Any delivery timeframe communicated by KCLUXURYBAGS is provided in good faith as an estimate only.

Estimated delivery periods begin only after payment verification, authentication, quality inspection, packaging, and all other applicable pre-shipment requirements have been completed.

Actual delivery times may vary due to courier operations, traffic conditions, weather, public holidays, government restrictions, security measures, or other circumstances beyond the control of KCLUXURYBAGS.

Estimated delivery dates shall not constitute a guaranteed delivery commitment unless expressly confirmed by KCLUXURYBAGS in writing.
5.3 Delivery Schedule — Deliveries are carried out according to the operating schedules and service availability of the Authorized Rider or third-party courier assigned to the shipment.

While KCLUXURYBAGS will make reasonable efforts to accommodate requests for preferred delivery dates or time windows, such requests remain subject to operational feasibility and cannot be guaranteed.
5.4 Delivery Updates — KCLUXURYBAGS will make reasonable efforts to keep the Customer informed of significant shipment updates received from the Authorized Rider or courier.

Where an unexpected delay occurs, we will coordinate with the delivery provider to obtain updated information and communicate any material developments to the Customer as they become available.

SECTION 5.5 Safe Delivery

KCLUXURYBAGS is committed to protecting the safety of our Customers, Authorized Riders, courier personnel, and the Products entrusted to our care.

If, in the reasonable judgment of KCLUXURYBAGS, an Authorized Rider, or the delivery provider, a delivery cannot be completed safely due to severe weather conditions, flooding, civil disturbances, road closures, security concerns, accidents, or other circumstances that may place any person or the shipment at risk, delivery may be postponed until it can be completed safely.

Where possible, KCLUXURYBAGS will coordinate with the Customer to arrange an alternative delivery schedule.

6. Customer Responsibilities

6.1 Delivery Information — The Customer is responsible for providing complete, accurate, and up-to-date delivery information before shipment is arranged.

This includes the full name of the recipient, delivery address, contact number, and any additional information reasonably necessary to facilitate successful delivery.

KCLUXURYBAGS shall not be responsible for delays, failed deliveries, additional costs, or other consequences resulting from incomplete or inaccurate information supplied by the Customer.
6.2 Changes to Delivery Information — Requests to change the delivery address, recipient, or delivery instructions after shipment has been arranged may not always be accommodated.

Where such requests can still be fulfilled, additional courier fees, administrative costs, revised delivery schedules, or other reasonable charges may apply.
6.3 Availability to Receive the Shipment — The Customer is responsible for ensuring that the designated recipient is available to receive the shipment at the agreed delivery address.

If delivery cannot be completed because no recipient is available, the shipment may be returned, held, or scheduled for another delivery attempt in accordance with the procedures of the Authorized Rider or courier.

Any additional costs arising from storage, return, or redelivery may be charged to the Customer.
6.4 Authorized Recipients — The Customer may authorize another person to receive the shipment on their behalf.

Delivery to the designated recipient, or to any individual who accepts the shipment at the delivery address in accordance with the delivery provider’s standard procedures, shall constitute valid delivery.

KCLUXURYBAGS shall not be responsible for disputes between the Customer and any person authorized to receive the shipment.

7. Authorized Riders and Third-party Couriers

7.1 Delivery Providers — KCLUXURYBAGS may complete deliveries either through an Authorized Rider engaged by the Company or through an independent courier or logistics provider.

The delivery provider selected for a particular shipment shall depend on the delivery location, operational requirements, security considerations, and service availability.
7.2 Authorized Riders — Authorized Riders are individuals engaged or designated by KCLUXURYBAGS to facilitate the secure handling and delivery of Products.

An Authorized Rider acts solely for the purpose of transporting and delivering the shipment and does not have authority to modify the terms of a transaction, negotiate prices, accept returns, process refunds, or make representations on behalf of KCLUXURYBAGS unless expressly authorized in writing.
7.3 Third-Party Courier Services — Where delivery is performed by an independent courier or logistics provider, shipment shall remain subject to that provider’s operational procedures, service standards, and delivery schedules.

Although KCLUXURYBAGS carefully selects reputable delivery partners, we do not control their internal operations and shall not be liable for delays or disruptions arising solely from their independent acts or omissions.
7.4 Shipment Tracking — Where tracking services are available, KCLUXURYBAGS will provide the applicable tracking information after dispatch.

Tracking information is generated by the Authorized Rider or courier where applicable.

KCLUXURYBAGS does not guarantee the accuracy, completeness, or frequency of tracking updates provided through third-party systems.
7.5 Delivery Investigations — If a shipment is reported as delayed, lost, damaged, or otherwise affected while in transit, KCLUXURYBAGS may coordinate with the Authorized Rider or courier to conduct an investigation.

The duration and outcome of any investigation shall depend on the information available and the procedures of the delivery provider.

During this period, KCLUXURYBAGS may defer any decision relating to replacement, refund, or other appropriate resolution until sufficient information has been obtained.

8. Delivery Acceptance

8.1 Inspection Upon Delivery — Customers are encouraged to inspect the package immediately upon delivery and to report any visible signs of damage, tampering, or irregularities as soon as reasonably practicable.

For high-value purchases, Customers are encouraged to document the condition of the package through photographs or video before opening it.
8.2 Proof of Delivery — A shipment shall be considered successfully delivered once the Authorized Rider or courier has completed its standard proof of delivery process.

Proof of delivery may include a signature, delivery acknowledgment, photographic confirmation, electronic record, or any other method customarily used by the delivery provider.
8.3 Delivery Disputes — If the Customer believes that a shipment was not successfully delivered despite the existence of proof of delivery, the Customer should notify KCLUXURYBAGS without undue delay.

KCLUXURYBAGS will cooperate with the Authorized Rider or courier in reviewing the available delivery records and determining the appropriate course of action.
8.4 High-Value Deliveries — For selected high-value Products, KCLUXURYBAGS may implement additional delivery safeguards, including identity verification, signature confirmation, or other security measures before completing delivery.

These measures are intended to protect both the Customer and KCLUXURYBAGS and shall not be interpreted as creating any additional warranty or guarantee beyond those provided under Applicable Law or our other published Policies.

9. Risk of Loss and Transfer of Responsibility

9.1 Transfer of Responsibility — KCLUXURYBAGS remains responsible for the shipment until it has been delivered to the Customer or the Customer’s designated recipient in accordance with this Shipping Policy.

Delivery shall be deemed completed upon successful acceptance of the shipment and the completion of the applicable proof of delivery process by the Authorized Rider or third-party courier.
9.2 Inspection Upon Receipt — Customers are encouraged to inspect the shipment immediately upon receipt.

Any visible damage, signs of tampering, missing items, or delivery discrepancies should be reported to KCLUXURYBAGS as soon as reasonably practicable, together with any supporting photographs, videos, or other relevant documentation.

Prompt reporting helps facilitate a timely review of the matter.
9.3 Incorrect or Incomplete Deliveries — If the Customer believes that an incorrect Product or an incomplete shipment has been received, the Customer should notify KCLUXURYBAGS promptly.

KCLUXURYBAGS will review the matter and, where appropriate, conduct an investigation before determining the proper resolution in accordance with our applicable Policies.

10. Failed, Refused, and Returned Deliveries

10.1 Failed Delivery Attempts — A delivery may be considered unsuccessful if the Authorized Rider or courier is unable to complete delivery due to the absence of the recipient, incorrect delivery information, refusal to accept the shipment, or other circumstances attributable to the Customer.

Where practicable, another delivery attempt may be arranged, subject to the policies of the delivery provider and any applicable additional charges.
10.2 Refusal to Accept Delivery — If the Customer or the designated recipient refuses to accept delivery without a valid reason communicated to KCLUXURYBAGS, the shipment may be returned to us.

Any additional transportation, storage, handling, or redelivery costs resulting from such refusal may be charged to the Customer.

Nothing in this section limits any rights that the Customer may have under Applicable Law.
10.3 Returned Shipments — Where a shipment is returned to KCLUXURYBAGS due to unsuccessful delivery, refusal, incorrect delivery information, or failure to claim the shipment within the period required by the delivery provider, KCLUXURYBAGS will contact the Customer to discuss the available options.

Any reshipment shall be subject to payment of the applicable shipping charges and completion of any necessary verification procedures.

11. Lost, Damaged, or Delayed Shipments

11.1 Lost Shipments — If a shipment is reported as lost while in transit, KCLUXURYBAGS will coordinate with the Authorized Rider or courier to determine the status of the shipment.

Any replacement, refund, or other appropriate resolution shall be considered only after the delivery provider has completed its investigation and sufficient information has been obtained regarding the circumstances of the loss.
11.2 Damaged Shipments — If a shipment appears to have been damaged during transit, the Customer should notify KCLUXURYBAGS as soon as reasonably practicable after delivery.

Customers may be requested to provide photographs, videos, packaging materials, or any other information reasonably necessary to facilitate an investigation.

KCLUXURYBAGS will review the matter in coordination with the delivery provider before determining the appropriate resolution.
11.3 Delivery Delays — While KCLUXURYBAGS strives to facilitate timely deliveries, delays may occur due to circumstances beyond our control, including courier disruptions, weather conditions, transportation issues, government actions, or other operational events.

Such delays shall not constitute a breach of this Shipping Policy.
11.4 Investigation Process — During any investigation involving a delayed, lost, damaged, or disputed shipment, KCLUXURYBAGS may request additional information from the Customer and coordinate with the Authorized Rider, courier, insurer, or other relevant parties.

No replacement, refund, or other resolution shall be deemed automatically due while an investigation remains ongoing.

SECTION 11.5 Shipment Protection

KCLUXURYBAGS takes reasonable measures to protect Products during shipment.

Depending on the nature, value, destination, and delivery method of a particular Order, we may determine that additional shipment protection or insurance is appropriate.

The availability and scope of any shipment protection or insurance shall be determined on a case-by-case basis and, where applicable, shall remain subject to the terms, conditions, and limitations imposed by the courier, logistics provider, or insurer.

Unless expressly confirmed by KCLUXURYBAGS in writing, Customers should not assume that a shipment is insured beyond any standard coverage that may be provided by the delivery provider.

Nothing in this section limits KCLUXURYBAGS’s commitment to work with the Customer and the delivery provider in resolving shipment-related concerns in accordance with this Shipping Policy.

12. Force Majeure

12.1 Events Beyond Our Control — KCLUXURYBAGS shall not be responsible for any delay, interruption, or inability to perform its shipping or delivery obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather conditions, floods, fires, earthquakes, public health emergencies, acts of war, terrorism, civil disturbances, labor disputes, transportation disruptions, government actions, power outages, failures of communication networks, or other similar events.
12.2 Suspension of Performance — Where a force majeure event affects the shipment or delivery of an Order, KCLUXURYBAGS may suspend the affected obligations for the duration of the event and resume performance as soon as reasonably practicable.

Where fulfillment becomes impossible or commercially impracticable, KCLUXURYBAGS may cancel the affected shipment and work with the Customer to determine an appropriate resolution.

13. Limitation of Liability

13.1 Third-Party Delivery Providers — Where delivery is performed by an Authorized Rider or an independent courier or logistics provider, KCLUXURYBAGS shall not be liable for delays, interruptions, service failures, or other circumstances arising solely from events beyond our reasonable control or from the independent operations of the delivery provider.

Nothing in this section limits any rights or remedies that may be available to the Customer under Applicable Law.
13.2 Customer Responsibility — The Customer remains responsible for providing accurate delivery information, ensuring that an authorized recipient is available to receive the shipment, and complying with any reasonable delivery requirements communicated by KCLUXURYBAGS or the delivery provider.

KCLUXURYBAGS shall not be responsible for losses, delays, or additional costs resulting from the Customer’s failure to comply with these responsibilities.
13.3 Limitation of Liability — To the fullest extent permitted by Applicable Law, KCLUXURYBAGS shall not be liable for indirect, incidental, consequential, special, or exemplary damages arising solely from shipping or delivery services.

Nothing in this Shipping Policy excludes or limits any liability that cannot lawfully be excluded or limited under Applicable Law.

14. Amendments to This Shipping Policy

14.1 Right to Amend — KCLUXURYBAGS may amend, update, revise, or supplement this Shipping Policy to reflect changes in Applicable Law, delivery procedures, courier arrangements, operational requirements, business practices, or other legitimate business needs.
14.2 Effectivity of Amendments — Unless otherwise required by Applicable Law, amendments shall become effective upon publication on our official Website or through any other official communication channel of KCLUXURYBAGS.

Shipments accepted before the effective date of an amendment shall continue to be governed by the version of this Shipping Policy that was in effect when the shipment was arranged, unless otherwise required by Applicable Law.
14.3 Continued Use — By continuing to place Orders with KCLUXURYBAGS after an updated Shipping Policy becomes effective, the Customer acknowledges and agrees to the revised Shipping Policy to the extent permitted by Applicable Law.

15. Governing Law

15.1 Governing Law — This Shipping Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Nothing in this Shipping Policy shall be interpreted as limiting or excluding any rights or protections that Customers may have under applicable consumer protection laws or other mandatory legal requirements.
15.2 Interpretation with Other Policies — This Shipping Policy shall be interpreted together with the other applicable Policies of KCLUXURYBAGS.

Where two or more Policies address the same subject matter, they shall be interpreted harmoniously whenever reasonably possible. In the event of any inconsistency relating specifically to shipping, delivery, collection, or release of Products, this Shipping Policy shall prevail unless otherwise required by Applicable Law.

16. Severability

16.1 Validity of Remaining Provisions — If any provision of this Shipping Policy is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect to the fullest extent permitted by Applicable Law.

Where possible, any invalid or unenforceable provision shall be interpreted or modified only to the extent necessary to preserve its original intent.

17. No Waiver

17.1 Reservation of Rights — Any failure, delay, or partial exercise by KCLUXURYBAGS of any right or remedy under this Shipping Policy shall not constitute a waiver of that right or remedy.

Any waiver shall be effective only if made expressly in writing by an authorized representative of KCLUXURYBAGS.

A waiver relating to one shipment or transaction shall not be interpreted as a continuing waiver or as a waiver relating to any future shipment or transaction.

18. Contact Information

18.1 Shipping Inquiries — For questions regarding shipment, delivery, or this Shipping Policy, Customers may contact KCLUXURYBAGS through our official communication channels.

KCLUXURY BAGS AND ACCESSORIES CONSIGNMENT CORP.

📍 Address: Unit 208, Elements @ Rosemarie Building, Pasig Boulevard, Kapitolyo, Pasig City, Metro Manila, Philippines
📩 Email Address: keiselynbenitez@kcluxurybags.com
📞 Mobile Number: 0954 230 3161

KCLUXURYBAGS will make reasonable efforts to respond to shipping and delivery inquiries within a reasonable period during our regular business hours.