This Return & Refund Policy (“Return Policy”) governs requests for returns, refunds, exchanges, cancellations, and other post-purchase concerns relating to Products sold by KCLUXURY BAGS AND ACCESSORIES CONSIGNMENT CORP. (“KCLUXURYBAGS,” “we,” “our,” or “us”).

KCLUXURYBAGS specializes in authenticated luxury Products, including pre-owned, vintage, discontinued, limited edition, and other unique items. Because these Products often possess characteristics that differ from newly manufactured retail goods, each item is individually inspected, authenticated where applicable, photographed, and accompanied by condition disclosures before being offered for sale.

We encourage Customers to carefully review all Product descriptions, photographs, condition disclosures, measurements where applicable, authentication information, and other relevant details before completing a purchase. If additional information is required, Customers are encouraged to contact KCLUXURYBAGS before placing an Order.

This Return Policy is intended to promote transparency, protect both the Customer and KCLUXURYBAGS, and establish a fair process for addressing legitimate post-purchase concerns in accordance with Applicable Law.

By placing an Order with KCLUXURYBAGS, the Customer acknowledges that they have read, understood, and agreed to this Return Policy together with our Terms & Conditions, Payment Terms & Conditions, Shipping & Delivery Policy, Authentication Guarantee, Product Condition Guide, and any other policies applicable to the transaction.

1. Scope and Application

1.1 Scope — This Return Policy applies to all completed sales made by KCLUXURYBAGS, regardless of whether the transaction is conducted through our Website, social media platforms, messaging applications, live selling events, in-person transactions, or any other authorized sales channel.

It governs the circumstances under which requests for returns, refunds, exchanges, cancellations, or other post-purchase concerns may be reviewed and the procedures applicable to such requests.
1.2 Relationship with Other Policies — This Return Policy forms part of the contractual relationship between the Customer and KCLUXURYBAGS and shall be read together with our Terms & Conditions, Payment Terms & Conditions, Shipping & Delivery Policy, Authentication Guarantee, Product Condition Guide, and any other policies that may apply to a particular transaction.

In the event of any inconsistency relating specifically to returns, refunds, exchanges, or post-purchase concerns, this Return Policy shall prevail to the extent of such inconsistency, unless otherwise required by Applicable Law.
1.3 Applicability — This Return Policy applies only to completed retail sales made by KCLUXURYBAGS. Separate policies, agreements, or transaction-specific terms shall apply to consignments, layaway transactions, sourcing requests, special orders, promotional campaigns, or other services that are governed by their own applicable terms and conditions.
1.4 Guiding Principles — KCLUXURYBAGS is committed to conducting its business with fairness, transparency, and integrity.

As many of the Products we offer are one-of-a-kind or difficult to replace, completed sales are generally considered final. Nevertheless, KCLUXURYBAGS recognizes that legitimate concerns may arise from time to time and is committed to reviewing such concerns objectively, fairly, and in good faith.

Nothing in this Return Policy shall be interpreted as limiting or excluding any rights or remedies that cannot lawfully be excluded under Applicable Law.

2. General Return & Refund Policy

2.1 General Policy — Due to the nature of authenticated luxury resale, completed sales are generally considered final. Many Products offered by KCLUXURYBAGS are unique, pre-owned, vintage, discontinued, limited edition, or otherwise not readily replaceable.

Accordingly, requests for returns, refunds, exchanges, or cancellations will be considered only in the circumstances described in this Return Policy or where otherwise required by Applicable Law.
2.2 Customer Responsibility Before Purchase — Before completing a purchase, the Customer is responsible for carefully reviewing the Product description, photographs, disclosed condition, measurements where applicable, included accessories, authentication information, and any other information provided by KCLUXURYBAGS.

Customers are encouraged to raise any questions or request additional photographs or information before placing an Order. A completed purchase signifies that the Customer has made an informed purchasing decision based on the information made available by KCLUXURYBAGS.
2.3 Nature of Pre-Owned Luxury Products — Unless otherwise stated, Products sold by KCLUXURYBAGS are pre-owned luxury items. As a result, Products may naturally exhibit characteristics consistent with their age, previous use, storage, or original manufacturing process. Such characteristics may include light signs of wear, minor surface marks, leather creasing, glazing variations, hardware hairline scratches, or other features that do not materially affect authenticity or functionality.

These characteristics do not constitute defects where they have been disclosed, are visible from the Product photographs, or are reasonably expected for authentic pre-owned luxury Products.
2.4 Authenticity Commitment — KCLUXURYBAGS guarantees the authenticity of every Product we sell.

Authenticity concerns shall be handled in accordance with our Authentication Guarantee, which forms part of this Return Policy. Where a Product is ultimately determined to be inauthentic in accordance with that Policy, KCLUXURYBAGS will provide the appropriate remedy consistent with this Return Policy and Applicable Law.
2.5 Shipping Costs for Returns — Unless otherwise provided in this Return Policy, agreed upon in writing, or required by Applicable Law, the Customer shall be responsible for all shipping, transportation, insurance, and related costs associated with returning a Product.

Where KCLUXURYBAGS determines that a return has been approved because an incorrect Product was delivered or because a Product is determined to be inauthentic in accordance with our Authentication Guarantee, KCLUXURYBAGS will bear the reasonable return shipping costs.

3. Eligibility for Returns and Refunds

3.1 Circumstances Eligible for Review — KCLUXURYBAGS may review a request for a return, refund, exchange, or other appropriate resolution where the Customer promptly reports a concern relating to the completed transaction and the circumstances reasonably warrant further investigation.

Subject to this Return Policy, requests may be considered in circumstances including, but not limited to:
- The Customer received a Product that is materially different from the Product purchased, including the delivery of an incorrect brand, model, size, color, or other material specification.The Product contains a material defect or condition that existed prior to delivery and was not disclosed in the Product description, photographs, videos, or other communications before the purchase.The Product is determined to be inauthentic in accordance with the procedures set out in our Authentication Guarantee.Any other circumstance that KCLUXURYBAGS reasonably determines requires review based on the facts of the transaction and Applicable Law.
The submission of a request does not automatically entitle the Customer to a return, refund, or exchange. Each request shall be evaluated individually based on the available evidence and the circumstances of the transaction.
3.2 Circumstances Not Eligible for Return or Refund — Unless otherwise required by Applicable Law, requests for a return, refund, or exchange will generally not be approved where the request arises solely from any of the following:
- A change of mind after the purchase has been completed.
- Personal preference regarding the Product’s color, size, hardware, leather texture, stitching, craftsmanship, or other aesthetic characteristics that were accurately disclosed before purchase.
- Minor signs of wear, aging, patina, creasing, glazing variations, hairline scratches, or other characteristics reasonably expected of authentic pre-owned luxury Products.
- Characteristics, imperfections, or conditions that were disclosed in the Product description, photographs, videos, authentication reports, or other communications prior to purchase.
- Variations in appearance resulting from lighting conditions, photography, display settings, screen resolution, or natural differences in color representation between digital devices.
- The Customer’s expectations regarding resale value, collectability, future market prices, or investment potential.
- Products that have been used, worn, altered, repaired, cleaned, modified, damaged, or otherwise changed after delivery.
- Products returned without their original accessories, inclusions, authentication documents, packaging, or other items originally delivered, unless the absence of such items is unrelated to the reported concern.
3.3 Reporting of Concerns — To facilitate a timely investigation, Customers should inspect the Product immediately upon receipt.

Where a concern relates to a condition that is reasonably visible upon delivery, including apparent shipping damage, undisclosed exterior defects, or an incorrect Product, the Customer should notify KCLUXURYBAGS within twenty-four (24) hours from receipt of the shipment.

Where the concern relates to a condition that could not reasonably have been discovered during the initial inspection, the Customer should notify KCLUXURYBAGS within seven (7) calendar days from receipt of the Product.

Prompt reporting helps preserve evidence necessary for a fair investigation. Reports submitted beyond these recommended periods may affect the availability of evidence but will not automatically prevent KCLUXURYBAGS from reviewing the matter where the circumstances reasonably justify further investigation.
3.4 Supporting Documentation — To assist in the review of a return or refund request, Customers should provide all information reasonably necessary to evaluate the concern.

Depending on the nature of the request, KCLUXURYBAGS may request one or more of the following:
- A continuous unboxing video showing the condition of the package upon receipt and the opening of the shipment.Clear photographs or videos of the reported concern.The Order number, proof of purchase, or other transaction details.Shipping labels, courier documentation, or proof of delivery, where relevant.Authentication reports or supporting documentation where authenticity is disputed, subject to the procedures set out in our Authentication Guarantee.
Customers are strongly encouraged to record a continuous unboxing video immediately upon receiving their shipment. While the absence of an unboxing video does not automatically invalidate a request, it may limit the evidence available during the review process, particularly where the concern relates to shipping damage, missing items, packaging irregularities, or the condition of the Product upon delivery.

4. Return Review Process

4.1 Submission of a Request — Customers requesting a return, refund, or exchange should contact KCLUXURYBAGS through our official communication channels as soon as practicable after discovering the concern.

The request should include all reasonably available information necessary to facilitate the review, including any supporting documentation described in Section 3 of this Return Policy.
4.2 Preliminary Review — Upon receipt of a request, KCLUXURYBAGS will conduct an initial assessment of the information provided.

Where additional information, photographs, videos, documentation, or clarification is reasonably necessary to evaluate the request, the Customer agrees to cooperate and provide such information within a reasonable period.

KCLUXURYBAGS may defer its decision until sufficient information has been received to complete its review.
4.3 Approval of Return — If KCLUXURYBAGS determines that a return is appropriate, the Customer will receive written instructions regarding the approved return, including the return address, shipping instructions, and any applicable requirements.

No Product shall be returned without the prior written approval of KCLUXURYBAGS. Unauthorized returns may be refused or returned to the Customer at the Customer’s expense.
4.4 Return of the Product — Once a return has been approved, the Customer shall ship the Product within three (3) calendar days, unless another period is agreed upon in writing.

The Product must be returned:
- In substantially the same condition in which it was receivedTogether with all original accessories, inclusions, authentication documents, dust bags, boxes, receipts, tags, packaging, and other accompanying items originally provided, where applicableUsing a reputable courier service that provides shipment tracking and appropriate packaging to protect the Product during transit.
Failure to comply with these requirements may affect the continued approval of the return where such non-compliance materially impacts the investigation or the condition of the returned Product.
4.5 Inspection of Returned Products — Upon receipt of the returned Product, KCLUXURYBAGS will inspect the Product to verify:
- The identity of the returned ProductIts condition upon returnThe reported concernThe completeness of its accompanying accessories and inclusionsCompliance with this Return Policy.
If the inspection determines that the returned Product does not correspond to the approved return request or has materially changed after delivery, KCLUXURYBAGS may modify or withdraw the previously approved remedy, subject to Applicable Law.

5. Remedies

5.1 Available Remedies — Where a return request is approved, KCLUXURYBAGS will determine the most appropriate remedy based on the nature of the concern, the availability of replacement Products, and the circumstances of the transaction.

Depending on the circumstances, the available remedies may include:
- A full refundA partial refund, where appropriateA replacement Product, where reasonably availableStore creditAny other reasonable remedy mutually agreed upon by KCLUXURYBAGS and the Customer.
The availability of any particular remedy shall be determined on a case-by-case basis and shall not create an entitlement to a specific form of compensation.
5.2 Authenticity Claims — Where a Product is determined to be inauthentic in accordance with our Authentication Guarantee, the Customer shall be entitled to the remedies provided under that Policy, including a full refund where applicable.
5.3 Refund Processing — Approved refunds will ordinarily be processed within seven (7) to fourteen (14) business days after KCLUXURYBAGS has received and completed its inspection of the returned Product.

Actual processing times may vary depending on the Customer’s original payment method, banking institution, payment processor, or other factors beyond the reasonable control of KCLUXURYBAGS.
5.4 Return Shipping Costs — Unless otherwise stated in this Return Policy, agreed upon in writing, or required by Applicable Law, the Customer shall be responsible for all shipping, transportation, insurance, and related costs associated with returning a Product.

Where KCLUXURYBAGS approves a return because:
- An incorrect Product was deliveredA Product is determined to be inauthentic in accordance with our Authentication Guarantee,
KCLUXURYBAGS will bear reasonable return shipping costs.

6. Exchanges

6.1 Exchange Requests — As many Products offered by KCLUXURYBAGS are unique, pre-owned, vintage, discontinued, limited edition, or otherwise difficult to replace, exchanges are generally not available.

Where an exchange request is approved, it shall be subject to the availability of a suitable replacement Product and the terms determined by KCLUXURYBAGS for the particular transaction.

Approval of an exchange shall be at KCLUXURYBAGS’s sole and absolute discretion, except where otherwise required by Applicable Law.
6.2 Exchange Value — Where an exchange is approved, KCLUXURYBAGS may require payment of any price difference or may issue store credit where the replacement Product has a lower purchase price, unless another arrangement is agreed upon in writing.

Any applicable shipping costs shall be allocated in accordance with this Return Policy or as otherwise agreed by the parties.

7. Limitation of Liability

To the fullest extent permitted by Applicable Law, KCLUXURYBAGS shall not be liable for indirect, incidental, consequential, exemplary, or special damages arising from or relating to the purchase, use, condition, resale, or ownership of any Product.
KCLUXURYBAGS shall likewise not be responsible for losses arising from:
Improper handling, storage, maintenance, alteration, repair, cleaning, or misuse of a Product after delivery
Normal wear and tear resulting from ordinary use
Variations in market value, resale value, or collectability of luxury Products
Delays, loss, or damage caused by third-party couriers after risk has transferred in accordance with our Shipping & Delivery Policy
Circumstances beyond the reasonable control of KCLUXURYBAGS.
Nothing in this Return Policy shall exclude or limit liability where such exclusion or limitation is prohibited by Applicable Law.

8. Amendments

KCLUXURYBAGS may revise or update this Return Policy from time to time to reflect changes in Applicable Law, regulatory requirements, business operations, or commercial practices.
The version of this Return Policy in effect at the time a purchase is completed shall generally govern that transaction unless a subsequent amendment is required by Applicable Law or expressly agreed upon by the parties.

9. Governing Law

This Return Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
Any dispute arising out of or relating to this Return Policy shall be resolved in accordance with Applicable Law and the appropriate courts or tribunals having jurisdiction.

10. Severability

If any provision of this Return Policy is determined to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

11. No Waiver

Any failure or delay by KCLUXURYBAGS in exercising any right or remedy under this Return Policy shall not constitute a waiver of that right or remedy, nor shall any partial exercise of any right prevent the subsequent exercise of that right or any other available right or remedy.

12. Contact Information

Questions, concerns, or requests relating to this Return Policy may be directed to KCLUXURYBAGS through the following contact details:

KCLUXURY BAGS AND ACCESSORIES CONSIGNMENT CORP.

📍 Address: Unit 208, Elements @ Rosemarie Building, Pasig Boulevard, Kapitolyo, Pasig City, Metro Manila, Philippines
📩 Email: keiselynbenitez@kcluxurybags.com
📞 Mobile: +63 954 230 3161