Your Luxury Guide
Frequently Asked Questions
Welcome to the KCLUXURY BAGS AND ACCESSORIES CONSIGNMENT CORP. (“KCLUXURYBAGS”) Frequently Asked Questions.
This page provides quick answers to the questions we receive most often regarding our Products, authentication process, payments, layaway, shipping, consignments, and other Services.
The information provided in this FAQ is intended for general guidance only. In the event of any inconsistency between this FAQ and the official Policies of KCLUXURYBAGS, including our Terms & Conditions and other applicable Policies, the applicable Policy shall prevail.
General
Do you sell authentic luxury items?
Yes.
Every item sold by KCLUXURYBAGS undergoes our authentication process before being offered for sale. Authentication may be performed using reputable third-party authentication services, internal verification procedures, or both, depending on the item.
Please refer to our Authentication Guarantee for complete details.
Do your items come with original receipts?
Not all items include their original boutique receipts.
Each listing accurately specifies the inclusions that accompany the item. Customers are encouraged to review the listing carefully or inquire with us before making a purchase.
Are your items brand new?
Our inventory consists of both brand-new and pre-owned luxury items.
The condition of each item is individually assessed and disclosed in accordance with our Product Condition Guide.
Can I request additional photos or videos?
Yes.
Subject to availability, we may provide additional photographs, videos, or live viewing sessions to assist Customers in making an informed purchasing decision.
Can I reserve an item?
Yes.
Eligible items may be reserved through our Layaway Program, subject to approval and the applicable Layaway Terms & Conditions.
Authentication
How do you authenticate your items?
Authentication may involve reputable third-party authentication providers, internal inspections, supporting documentation, and other verification methods appropriate for the item.
The authentication process varies depending on the brand, model, age, and available documentation.
Do you authenticate bags purchased elsewhere?
No.
KCLUXURYBAGS does not provide standalone authentication services for items that were not purchased from us.
Can I choose my own authentication provider?
Requests may be considered on a case-by-case basis. However, KCLUXURYBAGS reserves the right to determine the authentication process that will apply to items sold through our business.
Payments
What payment methods do you accept?
Available payment methods may include bank transfers, digital payment platforms, and other payment channels approved by KCLUXURYBAGS.
Available payment options may change from time to time.
When is my payment considered received?
Payments are considered received only after successful verification by KCLUXURYBAGS.
Submitting a payment receipt alone does not constitute confirmation of payment.
Are payments refundable?
Refund eligibility depends on the circumstances of the transaction and the applicable Policies of KCLUXURYBAGS.
Please refer to our Return & Refund Policy and other applicable Policies for complete information.
Layaway
Do you offer layaway?
Yes.
Eligible items may be purchased through our Layaway Program, subject to approval and availability.
Is the reservation deposit refundable?
Unless otherwise required by Applicable Law or expressly approved by KCLUXURYBAGS in writing, reservation deposits are non-refundable.
Can I change my reserved item?
Generally, no.
A layaway applies only to the specific item approved and reserved by KCLUXURYBAGS.
Can someone else continue my layaway?
Layaway arrangements are generally non-transferable unless KCLUXURYBAGS expressly approves the transfer in writing.
Shipping & Delivery
Do you ship nationwide?
Yes.
Shipping is available within the Philippines in accordance with our Shipping & Delivery Policy.
Do you ship internationally?
At present, KCLUXURYBAGS does not offer international shipping.
When will my item be shipped?
Shipment is arranged only after:
full payment has been verified; authentication has been completed (where applicable); and final quality inspection has been conducted.
Can I inspect the item before buying?
Yes.
Viewing appointments may be arranged for eligible items, subject to our Bag Viewing Policy.
Consignment
Do you accept consignments?
Yes.
Consignments are accepted subject to our evaluation and the Consignment Terms & Conditions.
Will every item be accepted?
No.
KCLUXURYBAGS carefully selects the items we accept for consignment. Acceptance depends on factors such as authenticity, condition, market demand, and other commercial considerations.
Can I sell my item directly to KCLUXURYBAGS?
Not at this time.
KCLUXURYBAGS currently accepts items through consignment only unless otherwise announced.
Can I withdraw my consigned item?
Yes.
Withdrawal is subject to the terms of your Consignment Agreement, including any applicable fees and conditions.
Policies
Where can I read your complete policies?
Our complete Policies are available on our official Website and include:
Do you sell authentic luxury items?
Yes.
Every item sold by KCLUXURYBAGS undergoes our authentication process before being offered for sale. Authentication may be performed using reputable third-party authentication services, internal verification procedures, or both, depending on the item.
Please refer to our Authentication Guarantee for complete details.
Do your items come with original receipts?
Not all items include their original boutique receipts.
Each listing accurately specifies the inclusions that accompany the item. Customers are encouraged to review the listing carefully or inquire with us before making a purchase.
Are your items brand new?
Our inventory consists of both brand-new and pre-owned luxury items.
The condition of each item is individually assessed and disclosed in accordance with our Product Condition Guide.
Can I request additional photos or videos?
Yes.
Subject to availability, we may provide additional photographs, videos, or live viewing sessions to assist Customers in making an informed purchasing decision.
Can I reserve an item?
Yes.
Eligible items may be reserved through our Layaway Program, subject to approval and the applicable Layaway Terms & Conditions.
How do you authenticate your items?
Authentication may involve reputable third-party authentication providers, internal inspections, supporting documentation, and other verification methods appropriate for the item.
The authentication process varies depending on the brand, model, age, and available documentation.
Do you authenticate bags purchased elsewhere?
No.
KCLUXURYBAGS does not provide standalone authentication services for items that were not purchased from us.
Can I choose my own authentication provider?
Requests may be considered on a case-by-case basis. However, KCLUXURYBAGS reserves the right to determine the authentication process that will apply to items sold through our business.
What payment methods do you accept?
Available payment methods may include bank transfers, digital payment platforms, and other payment channels approved by KCLUXURYBAGS.
Available payment options may change from time to time.
When is my payment considered received?
Payments are considered received only after successful verification by KCLUXURYBAGS.
Submitting a payment receipt alone does not constitute confirmation of payment.
Are payments refundable?
Refund eligibility depends on the circumstances of the transaction and the applicable Policies of KCLUXURYBAGS.
Please refer to our Return & Refund Policy and other applicable Policies for complete information.
Do you offer layaway?
Yes.
Eligible items may be purchased through our Layaway Program, subject to approval and availability.
Is the reservation deposit refundable?
Unless otherwise required by Applicable Law or expressly approved by KCLUXURYBAGS in writing, reservation deposits are non-refundable.
Can I change my reserved item?
Generally, no.
A layaway applies only to the specific item approved and reserved by KCLUXURYBAGS.
Can someone else continue my layaway?
Layaway arrangements are generally non-transferable unless KCLUXURYBAGS expressly approves the transfer in writing.
Do you ship nationwide?
Yes.
Shipping is available within the Philippines in accordance with our Shipping & Delivery Policy.
Do you ship internationally?
At present, KCLUXURYBAGS does not offer international shipping.
When will my item be shipped?
Shipment is arranged only after:
full payment has been verified; authentication has been completed (where applicable); and final quality inspection has been conducted.
Can I inspect the item before buying?
Yes.
Viewing appointments may be arranged for eligible items, subject to our Bag Viewing Policy.
Do you accept consignments?
Yes.
Consignments are accepted subject to our evaluation and the Consignment Terms & Conditions.
Will every item be accepted?
No.
KCLUXURYBAGS carefully selects the items we accept for consignment. Acceptance depends on factors such as authenticity, condition, market demand, and other commercial considerations.
Can I sell my item directly to KCLUXURYBAGS?
Not at this time.
KCLUXURYBAGS currently accepts items through consignment only unless otherwise announced.
Can I withdraw my consigned item?
Yes.
Withdrawal is subject to the terms of your Consignment Agreement, including any applicable fees and conditions.
Where can I read your complete policies?
Our complete Policies are available on our official Website and include:
Contact
Questions regarding this FAQ or our Policies may be directed to:
KCLUXURY BAGS AND ACCESSORIES CONSIGNMENT CORP.
📍 Address: Unit 208, Elements @ Rosemarie Building, Pasig Boulevard, Kapitolyo, Pasig City, Metro Manila, Philippines
📩 Email Address: keiselynbenitez@kcluxurybags.com
📞 Mobile Number: 0954 230 3161
KCLUXURYBAGS will make reasonable efforts to respond to general inquiries within a reasonable period during our regular business hours.
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