Your Luxury Guide
Frequently Asked Questions
Find quick answers about orders, shipping, authenticity, care tips, and customer support to help you shop with confidence.
Orders and Payment
How do I place an order?
• Browse through our curated collection and add your chosen pieces to your cart. When you are ready, proceed to the checkout to complete your purchase.
• If you prefer a more personal experience, our team can also assist you via Viber or Instagram DM with additional photos, videos, and styling guidance.
• You may also visit our Instagram Page for real time updates, restocks, and lifestyle previews of our items.
What are your payment options?
• We currently accept bank transfers, GCash, and COD for select areas.
• For luxury and high value items, bank transfers are the most secure and recommended option.
• If you need help choosing the best payment method, our admins are here to guide you.
Do you provide official receipts?
• Yes, we issue acknowledgment receipts for all purchases while our full documentation system is being completed.
• Every order is properly recorded in our internal system to ensure transparent tracking and reference.
Do you offer installment or layaway options?
• Yes. We offer flexible installment and layaway plans so you can secure your dream piece comfortably.
• Terms may vary depending on item condition, brand, and demand.
• Message our admins to explore the available plans and lock in your item before someone else does.
Shipping and Delivery
Do you offer delivery?
• Yes, we offer free delivery within Metro Manila and ship securely nationwide.
• All packages are carefully wrapped to protect the leather, hardware, and shape of your item during transit.
• For premium or high value purchases, we can arrange same day private courier for faster and safer handling.
How can I track my order?
• Once your order is dispatched, we will share your tracking details via Viber or Instagram.
• For same day couriers, you will receive direct rider updates or contact information for live monitoring.
Can you combine multiple orders?
• Absolutely. If your orders are placed within a close timeframe, we can combine them into one package.
• This helps protect your items and reduces handling during delivery. Simply send us your order numbers and we will arrange it.
Returns and Authenticity
What is your return policy?
• We offer a lifetime money back guarantee for authenticity concerns.
• If an item is ever proven inauthentic by a recognized and accredited authentication expert, you are fully protected.
• For complete terms, please refer to our Return and Refund Policy.
Are your items authentic?
• Yes. Every item in our collection is guaranteed 100 percent authentic.
• Each piece undergoes a thorough inspection process that includes material checks, code and stamping verification, stitching analysis, and provenance review.
• Many pieces are also authenticated through third party partners to ensure full accuracy.
Can I return or exchange a preorder item?
• Preorder items are generally non returnable since they are sourced specifically for you.
• If you have any concerns about your preorder, contact us. We review cases individually and will always try to assist where possible.
How can I be sure that the bag is authentic?
• Along with our in house verification, we also partner with trusted authentication experts internationally.
• You may request additional photos, videos, or documentation if you need more reassurance before purchasing.
• We want every client to shop with complete confidence and clarity.
Does it come with authentication?
Yes. Every purchase is authenticated and includes certificates or verification documents.
Care and Maintenance
How do I handle bag aftercare?
• Treat your bag gently when in use. Avoid placing it on rough tables, restaurant floors, or abrasive car seats that may scratch the leather.
• Keep liquids, perfumes, sanitizers, makeup, and colored fabrics away from your bag since these can cause stains or color transfer.
• Protect your bag from rain, humidity, and extreme temperatures. If the bag gets wet, let it air dry naturally without heat.
• Use mild conditioners or luxury leather cleaners sparingly. When in doubt, schedule a professional spa or deep cleaning. We strongly recommend Vintage Restore for specialized luxury care.
How should I properly store my bag collection?
• Store each bag upright with soft, breathable stuffing to maintain its natural shape. Avoid overstuffing, which can stretch the leather.
• Keep straps tucked inside and store bags in dustbags or breathable covers. Avoid using airtight plastics that trap moisture.
• Keep your collection in a cool, dry space and consider using a dehumidifier, especially in humid climates.
• For collectors with large wardrobes or long term storage, periodic professional treatments from Vintage Restore help preserve leather suppleness and extend the lifespan of your investment pieces.
Customer Support
How do I contact customer service?
• You can reach us through Viber at 095423303161 or by sending a direct message on Instagram.
• Our team responds as quickly as possible and is happy to help with sizing questions, care advice, authentication concerns, or recommendations.
Do you have a physical store?
• We operate online but offer private viewings for serious buyers.
• Viewings allow you to inspect the piece up close, check the condition personally, and feel the bag before completing your purchase.
Can I view an item before purchasing?
• Yes, we offer item viewings or COD in select areas.
• For high value items, we can arrange a secure meet up or private courier service for your peace of mind.
Let’s get in touch
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