At KCLUXURYBAGS, we prioritize trust, transparency, and customer satisfaction. As a reseller of pre-owned luxury bags, we ensure accurate descriptions, clear photos, and full disclosure of each item’s condition. This Return and Refund Policy aligns with Republic Act No. 7394 (The Consumer Act of the Philippines) and the Department of Trade and Industry (DTI) guidelines.
1. General Return & Refund Guidelines
- No Return, No Exchange Policy – In compliance with DTI regulations, returns and refunds are only applicable in cases of defective, damaged, or misrepresented items. Change of mind is not a valid reason for a return or refund.
- All Sales Are Final – As a reseller of pre-owned luxury goods, we do not accept returns due to personal preference, minor signs of wear, or buyer’s remorse.
- Authenticity Guarantee – We guarantee the authenticity of every item we sell. If a buyer provides valid proof from a reputable third-party authenticator, confirming the item is inauthentic, we will issue a full refund.
- Shipping Cost – Cost of shipping in and out the business should always be covered by the client.
2. Eligibility for Returns
A return will only be accepted if the item meets the following conditions:
- Major undisclosed defects (e.g., broken hardware, torn lining, severe stains) that were not stated in the product description.
- Incorrect item received (wrong brand, model, or color).
- Item proven inauthentic by a trusted third-party authentication service (Entrupy, Real Authentication, Authenticate First).
Return requests must follow these timeframes:
- For non-visible defects (e.g., structural damage, hidden flaws): The issue must be reported within 7 days of purchase.
- For visible defects (e.g., undisclosed markings, stains, damages): The issue must be reported immediately or within 24 hours of receipt.
To initiate a return, the customer must provide:
- A full unboxing video showing the package and item upon delivery.
- Clear photos highlighting the defect or issue.
- Proof of third-party authentication if authenticity is disputed.
3. Non-Returnable & Non-Refundable Items
We do not accept returns for:
- Change of mind or personal preference.
- Minor signs of wear (common in pre-owned luxury bags).
- Bags that have been used, altered, or repaired after purchase.
- Items with missing tags, original packaging, or accessories.
4. Return & Refund Process
If a return is approved:
- The customer must return the item within 3 days using a trusted courier with tracking.
- The item must be in the same condition as received, with all original accessories.
- Once the return is received and verified, a refund will be processed within 7-14 business days.
Refund Options:
- Full Refund – Only for proven authenticity concerns.
- Store Credit or Replacement – For other approved cases.
Shipping costs for returns are shouldered by the buyer, except for incorrect or inauthentic items.
5. KCLUXURYBAGS’ Rights & Disclaimers
- KCLUXURYBAGS reserves the right to decline refund requests that do not meet our return criteria.
- We are not responsible for delays, losses, or damage caused by third-party couriers.
- This policy may be updated at any time in accordance with Philippine laws and DTI guidelines.
Contact Us
📍 Address: Unit 208, Elements @ Rosemarie Bldg, Pasig Blvd, Kapitolyo Pasig City
📩 Email: keiselynbenitez@kcluxurybags.com
📞 Contact Number: 0954 230 3161
By purchasing from KCLUXURYBAGS, the customer acknowledges and agrees to this Return and Refund Policy.